Draft template — last edited 2026-08-30. Not yet reviewed by a lawyer. Replace all bracketed placeholders before publishing.

1. Free trials

Plans that include a free trial (shown on the pricing page) do not require payment during the trial period. You may cancel at any time during the trial with no charge. If you do not cancel, continued access after the trial ends requires an active paid subscription.

2. Cancelling your subscription

You can cancel at any time from the Billing page in your school's admin portal. Cancelling stops future renewals — your school keeps access until the end of the period you've already paid for. We do not prorate or refund the unused portion of a current billing period on voluntary cancellation.

3. Refunds

Payments are generally non-refundable once a billing period has started, except:

  • Where required by South African consumer protection law.
  • Where we made a billing error (e.g. you were charged the wrong amount, or charged after you had already cancelled) — contact [contact email] and we will correct this and refund any amount charged in error.
  • At our discretion, on a case-by-case basis for exceptional circumstances.

Refund requests should be sent to [contact email] within [14/30] days of the charge in question.

4. Failed or late payments

If a renewal payment fails, your subscription enters a grace period (currently [5] days) during which admin access to billing remains available so you can update payment details, but student-facing gameplay features may be restricted. If payment is not resolved within the grace period, the subscription is marked expired and full access is suspended until payment is made.

5. Changing plans

You can request a plan change (upgrade or downgrade) by contacting [contact email] or via the platform admin. A plan change takes effect on your next billing cycle unless otherwise agreed.

6. How refunds are paid

Approved refunds are returned via PayFast to the original payment method used, and may take [5–10] business days to reflect, depending on your bank.

7. Contact us

For any billing, cancellation, or refund question, contact [contact email].